The Venue

Bags up to 12” x 6” x 12” are allowed in the venue. All bags will be searched prior to entry. Bags that are not clear will be subject to additional search. Backpacks of any size will not be allowed.

Our box office is open on show days and typically opens 1 hour before doors for that evening’s event. If you have a box office related question please contact us at WarnerBoxOffice@LiveNation.com.

Items allowed to be brought into the venue include:
●    Bags up to 12”x6”x12
●    Non-professional cameras (must not have a detachable lens, and should not be larger than pocket-sized)
●    Cell phones
●    Hats
●    Earplugs

Prohibited items include, but are not limited to:
●    No backpacks
●    No large purses or bags (larger than 12”x6”x12”)
●    No posters or signs larger than 8.5”x11”
●    No outside food or beverages
●    No flags
●    No weapons of any kind (including firearms, pocket knives, pepper spray, tasers, etc. Law enforcement and security guards are not permitted to carry inside the venue)
●    No illegal substances
●    No drug paraphernalia (prescription medication in the original packaging with a name and matching ID is allowed)
●    No pets (service animals actively performing service will be permitted)
●    No laser pointers
●    No professional recording equipment for photo, video, or audio without an accompanying media pass
●    No video cameras, selfie sticks, GoPros, tripods, iPads, tablets, or laptops

Attendees who attempt to present a fake ID at our venue will not be permitted to attend the show and will not be offered a refund.

There is one garage attached to the Warner Building that serves Warner Theatre.  The Warner Building Parking Garage is operated by Metropolis (formerly SP+) with an entrance on 12th Street between E and F Streets, NW.  Guests are urged to CLICK HERE to register their vehicle(s) to park at the Facility, in advance, however, guests will be able to register their vehicles on site as well.  Additional parking is available at numerous garages in the vicinity of the theatre.  Warner Theatre does not own or operate any of the parking garages and we are not responsible for parking rates or vehicle damage and/or fees for leaving vehicles in the garage beyond the permitted time for any particular show.

The Event Rate to park for Warner Theatre events typically begins one hour before the stated event start time of the show.  The Event Rate to park for Warner Theatre events covers parking through one hour after the show ends.  Fees are applied for parking beyond these parameters.  Warner Building Parking Garage reservations and additional parking information can be found, here.

 Guests that have purchased 1924 Lounge passes, certain Live Nation Premium Seating seats and (when applicable) guests who purchase Rooftop Rendezvous (Warner Theatre’s pre-show rooftop access in advance – not valid on day of show purchases) receive complimentary parking as part of their purchase within the Warner Building Parking Garage and their parking will be validated.  Please see the attendant at the entry to the 1924 Lounge upon arrival or prior to leaving the theatre for assistance.  If you are unsure whether you are to receive the complimentary / validated parking, please inquire in advance by getting in touch or upon arrival by asking a Warner Theatre staff member.  Please note, standard ticket purchases do not generally come with parking included, unless bundled with an upgrade for your experience.

Additionally, Warner Theatre has partnered with ParkWhiz to offer other easy and reliable options in the area.  CLICK HERE to book parking with ParkWhiz.

 *IMPORTANT* Please note that as of April 7, 2025 the Warner Building Parking Garage will be switching to a new parking system that will identify your vehicle by the license plate.  A one-time (per vehicle) set-up will be required by providing some basic information as well as payment information.  If there are any questions, concerns or issues, an attendant will be on-site for all theatre events and will be able to assist.  Information on how to register for Metropolis can be found here, and will be available on-site for further assistance.  Guests can also manage their parking with Metropolis by downloading the “Metropolis” App from iOS or Google App Stores.

Washington, D.C. has frequent road closures and traffic. We suggest that you check for road closures before coming to our show. For a live  map of traffic and closures please click here. 

Enjoy monumental views before your next show! The Rooftop Rendezvous experience gets you early access to Warner’s exclusive rooftop, showcasing the exquisite views of the Nation's Capital. The rooftop is accessible on select shows. Click here to see if your next visit includes this exclusive experience!

Your ticket to the rooftop includes:

• Access to the exclusive stunning views atop Warner Theatre
• Complimentary Parking in the Warner Building Parking Garage (When purchased in advance (full price) & validation* by venue will be required). 
  • *For validation: guest must bring parking ticket to 1924 Lounge entry location where a staff member will verify and validate your parking. Validation is available to parkers who have parked in Warner Building Garage & have purchased the appropriate Rooftop pass.
• Rooftop entertainment (varies by show and is subject to change without notice)
• Access to exclusive Food and Beverage options for purchase (not included with price of ticket)

How to access the rooftop:

• Parking is generally available on site in the Warner Building Parking Garage (514 12th Street, NW), from there take elevator to Atrium of Warner Building, follow signage, direction to the bank of elevators with rooftop access, be prepared to show your pass for access.
• If you have arrived via rideshare, Metro, etc., please navigate to the corner of 13th and E Streets, NW.  This is the dedicated entry point for the Rooftop and 1924 Lounge Access for any early access to the venue. This location will be open or staffed, please have your pass available for access verification.

What is the cancellation policy?  What do I do if my rooftop event is cancelled?

• We will try and make cancellation decisions by Noon on the day of the scheduled event. We will attempt to hold the rooftop whenever possible but will cancel if needed. (Note that cancellation in these terms generally will only be for the Rooftop event and will have no impact on the Headliner Artist playing Warner Theatre.)
• Purchasers of the Rooftop events will be notified via email regarding the status of the event when a cancellation is announced. If no such announcement has been received, the event is currently “on”.  There are times where we could have to cancel closer to the scheduled event or event may be forced to cancel after an event begins.
• If your Rooftop event is cancelled before the start of the scheduled rooftop event, your charges will be refunded back to the original purchaser of the rooftop pass.
• If you have any questions regarding the cancellation policy or you are requesting information on a cancelled event you had tickets to, please write us at warnertheatreboxoffice@livenation.com.

Please submit all media requests to LiveNation.com/PressRequests.

We are a cashless venue. All points of sale will only accept credit or debit.

Yes! We are hiring for multiple positions including security, ushers, ticket takers, and guest services. To apply, please email your resume to NicholasParreco@LiveNation.com or visit LiveNation.com/Careers and search “Washington, DC”.

Re-entry is not permitted. If you leave at any point in the evening you will not be allowed back in without a new ticket.

We are an all-ages venue. Some individual events may have an age requirement - If so, an age requirement will be listed in the event title on our online event calendar.

Everyone, regardless of age, needs a ticket to enter the theatre.

If you lose an item while you are at an event, please call (202) 783-4000 to see if it has been turned in. Please allow the team time to look for your item and respond back to you. The venue is not responsible for any lost, stolen, or damaged items. As a courtesy, we hold lost items for 30 days