Accessibility
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At Warner Theatre, we strive to ensure that all our guests have a great time at our venue. If you need additional assistance while you are here please make sure to let us know. Due to the historic nature of the venue, the upper and lower levels are accessible by stairs only. There is no elevator in the venue. All accessible amenities and seating areas on the ground level of the venue.
Ticketing: Accessible seating tickets can be purchased online via www.livenation.com. You do not need to call the box office to place an order. Look for the logo on the “Find Tickets” page to view all available accessible seats. Alternatively, once on the ticket page for your chosen show, go to “Filters” and toggle on “Show accessible tickets.” Please be advised that accessible seating does occasionally sell out. We have limited seating available for guests on the day of the show so please make sure you purchase accessible seating when you order tickets.
Arrival & Accessible Entrances: The main entrance to Warner Theatre, located at 513 13th St NW, Washington, DC, is accessible. The entrance to our downstairs 1924 Lounge is only accessible via stairs. Our accessible seating is located on the main floor. If you require an accessible entrance, please use the main entrance.
Accessible Parking: Warner Theatre does not own or operate any parking in the area. The nearest local parking garage is Warner Building Parking (operated by Metropolis), however, this garage only offers access to the theater via stairs.
If you wish to drop off a member of your party, and have a companion park your vehicle, please drop them off at the main entrance on 513 13th St NW, Washington, DC 20004. Please note, this area has a high traffic volume and may have vehicles parked directly in front of the venue.
Unexpected Needs: If you have had an injury or illness that prevents you from using the original seats you purchased we strongly recommend going through www.livenation.com to exchange all tickets for accessible seating. Accessible seating permits for the guest with the accessible need and one companion. If you have questions about accommodations please contact our box office at WarnerBoxOffice@LiveNation.com.
Interpreter Requests: If you need an interpreter for an event please give us at least 2 weeks notice to secure an interpreter. There is no charge for interpreter services. Please email WarnerBoxOffice@LiveNation.com to arrange for an interpreter for your visit.
Hearing Assistance: We are committed to providing a great listening experience for everyone. Guests can access quality audio via the ListenWiFi assistive listening system while in Warner Theatre. Please see a Warner Theatre Usher or Guest Services Representative once on-site for assistance. All you need is your smartphone, your favorite headset - Bluetooth or wired (hearing aids work as well) and we can walk you through the steps when on-site.
If possible, please download the ListenWiFi app on your phone in advance of arrival to aid in getting you set up quickly to hear the show! For those without a smartphone, or headsets we have limited units available to borrow at no charge.
Service Animals: At Warner Theatre, we have specific guidelines to ensure all guests and their service animals are supported throughout their visit.
Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.
Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title II and Title III of the ADA. This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.
Please contact a member of the guest services team if your service animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.
Mobility Storage: Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team. There is limited electrical connectivity in the venue, please contact us prior to your visit for more information.
Additional Information: The merch area and coat check are accessible, and we will provide all guests with accessibility needs with a reasonable accommodation to ensure a great experience.
1924 Lounge & Balcony Seating: Please note, our downstairs 1924 Lounge and our balcony level are only accessible via stairs. Due to the historic nature of the venue, the upper and lower levels are accessible by stairs only. There is no elevator in the venue. All accessible amenities and seating areas on the ground level of the venue.
