The Venue

Bags up to 12” x 6” x 12” are allowed in the venue. All bags will be searched prior to entry. Bags that are not clear will be subject to additional search. Backpacks of any size will not be allowed.

Our box office is open on show days and typically opens 1 hour before doors for that evening’s event. If you have a box office related question please contact us at WarnerBoxOffice@LiveNation.com.

Items allowed to be brought into the venue include:
●    Bags up to 12”x6”x12
●    Non-professional cameras (must not have a detachable lens, and should not be larger than pocket-sized)
●    Cell phones
●    Hats
●    Earplugs

Prohibited items include, but are not limited to:
●    No backpacks
●    No large purses or bags (larger than 12”x6”x12”)
●    No posters or signs larger than 8.5”x11”
●    No outside food or beverages
●    No flags
●    No weapons of any kind (including firearms, pocket knives, pepper spray, tasers, etc. Law enforcement and security guards are not permitted to carry inside the venue)
●    No illegal substances
●    No drug paraphernalia (prescription medication in the original packaging with a name and matching ID is allowed)
●    No pets (service animals actively performing service will be permitted)
●    No laser pointers
●    No professional recording equipment for photo, video, or audio without an accompanying media pass
●    No video cameras, selfie sticks, GoPros, tripods, iPads, tablets, or laptops

Attendees who attempt to present a fake ID at our venue will not be permitted to attend the show and will not be offered a refund.

There is one garage attached to Warner Theatre operated by SP Corporation with an entrance on 12th St. between E and F Streets NW. Additional parking is available at numerous garages in the vicinity of the theatre. Warner Theatre does not own or operate any of the parking garages and we are not responsible for parking rates or for vehicles left in the garages.

Additionally, Warner Theatre has partnered with ParkWhiz to offer other easy and reliable options. Click here to book parking.

Enjoy monumental views before your next show! The Rooftop Rendezvous experience gets you early access to Warner’s exclusive rooftop, showcasing the exquisite views of the Nation's Capital. The rooftop is accessible on select shows. Click here to see if your next visit includes this exclusive experience!

Your ticket to the rooftop includes:

• Access to the exclusive stunning views atop Warner Theatre
• Complimentary Parking in the Warner Building Parking Garage (When purchased in advance (full price) & validation* by venue will be required). 
  • *For validation: guest must bring parking ticket to 1924 Lounge entry location where a staff member will verify and validate your parking. Validation is available to parkers who have parked in Warner Building Garage & have purchased the appropriate Rooftop pass.
• Rooftop entertainment (varies by show and is subject to change without notice)
• Access to exclusive Food and Beverage options for purchase (not included with price of ticket)

How to access the rooftop:

• Parking is generally available on site in the Warner Building Parking Garage (514 12th Street, NW), from there take elevator to Atrium of Warner Building, follow signage, direction to the bank of elevators with rooftop access, be prepared to show your pass for access.
• If you have arrived via rideshare, Metro, etc., please navigate to the corner of 13th and E Streets, NW.  This is the dedicated entry point for the Rooftop and 1924 Lounge Access for any early access to the venue. This location will be open or staffed, please have your pass available for access verification.

What is the cancellation policy?  What do I do if my rooftop event is cancelled?

• We will try and make cancellation decisions by Noon on the day of the scheduled event. We will attempt to hold the rooftop whenever possible but will cancel if needed. (Note that cancellation in these terms generally will only be for the Rooftop event and will have no impact on the Headliner Artist playing Warner Theatre.)
• Purchasers of the Rooftop events will be notified via email regarding the status of the event when a cancellation is announced. If no such announcement has been received, the event is currently “on”.  There are times where we could have to cancel closer to the scheduled event or event may be forced to cancel after an event begins.
• If your Rooftop event is cancelled before the start of the scheduled rooftop event, your charges will be refunded back to the original purchaser of the rooftop pass.
• If you have any questions regarding the cancellation policy or you are requesting information on a cancelled event you had tickets to, please write us at warnertheatreboxoffice@livenation.com.

Please submit all media requests to LiveNation.com/PressRequests.

We are a cashless venue. All points of sale will only accept credit or debit.

Yes! We are hiring for multiple positions including security, ushers, ticket takers, and guest services. To apply, please email your resume to KelvinLapierre@LiveNation.com or visit LiveNation.com/Careers and search “Washington, DC”.

Re-entry is not permitted. If you leave at any point in the evening you will not be allowed back in without a new ticket.

We are an all-ages venue. Some individual events may have an age requirement - If so, an age requirement will be listed in the event title on our online event calendar.

Everyone, regardless of age, needs a ticket to enter the theatre.

If you lose an item while you are at an event, please call (202) 783-4000 to see if it has been turned in. Please allow the team time to look for your item and respond back to you. The venue is not responsible for any lost, stolen, or damaged items. As a courtesy, we hold lost items for 30 days