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FAQ

COVID-19 INFORMATION
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The safety of our artists, fans, and staff is always our top priority and planned for accordingly. We encourage those who are sick to stay home, and remind everyone coming to our venues to wash their hands regularly with soap and water and use hand sanitizer.
 
We continue to implement preventive measures at all Live Nation Venues in line with the recommendations of the Centers for Disease Control and Prevention (CDC) and other health agencies. We have taken the following steps to help ensure the health and safety of everyone who walks into our buildings:

  • Extra hand sanitizer dispensers at all bathroom areas, concessions stands, lobbies, offices and backstage
  • Additional signage and messaging in restrooms, backstage and offices to help reinforce basic health and hygiene practices
  • Eliminating hand pump condiment dispensers, providing individual packages instead
  • Granting fans ability to bring disposable wipes and hand sanitizers into all venues
  • Janitorial staff equipped with additional USDA and Food Code Compliant disinfectants and wipes for immediate cleaning response
  • Increased frequency of cleaning routines and disinfection of high touch areas

 
For updates and information about COVID-19, please visit the CDC’s website. We recognize this is a very fluid situation, and will work to update our ticket purchasers with new information as it becomes available to us.

 

 

 

What are your box office hours?
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Out of an abundance of caution, our box office will be closed until April 27.  For status on upcoming events, please continue to check our website or https://www.ticketmaster.com/discover/eventupdates. You can also leave a message for our venue box office and we will respond as quickly as possible (202) 783-4000.

 

**Regular Box Office Hours**

Monday - Friday 11am to 5 pm

Saturday and Sunday – Show Days Only-3 hours prior to show time

Box office will open 3 hours prior to show time for events. Extended hours on show days: Box Office will be open up to 30 minutes past show time.

How do I buy tickets?
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To purchase tickets for events at the Warner Theatre you have several options:

Stop by our theatre box office located at: 13th Street, between E & F Streets, NW. 

The box office accepts cash, Discover, Visa, MasterCard and American Express for Warner Theatre events.

Call Ticketmaster to charge your tickets by phone: 800-551-7328 Charge online at www.ticketmaster.com

Tickets obtained from unauthorized sources may be invalid, refunded, lost, stolen or counterfeit, and if so are void.


Can I buy tickets to shows at other venues at the Warner Theatre box office?
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No. Tickets are available only for shows at the Warner Theatre. To purchase tickets for other venues, please visit Live Nation online at www.livenation.com, Ticketmaster online at www.ticketmaster.com or call 800-551-7328.

Where should I park at the Warner Theatre?
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“There is one garage attached to Warner Theatre operated by SP Corporation with an entrance on 12th St. between E and F Streets NW. Additional parking is available at numerous garages in the vicinity of the theatre. Warner Theatre does not own or operate any of the parking garages and we are not responsible for parking rates or for vehicles left in the garages.”

Do I have to pay for my child if they can sit on my lap?
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Yes. All patrons are required to have a ticket, regardless of age. In addition, unless the show is appropriate for your child's age, we ask that children under five not attend performance.

Can I bring a camera to the show?
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Photography is not permitted at the majority of shows at Warner Theatre, though some performers permit non-professional point and shoot cameras, provided that they are used without a flash. Professional photography equipment (with detachable or zoom lenses) is never permitted without an appropriate media or photo pass.

How do I get a photo pass or schedule an interview with a performer?
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Requests for media credentials should be handled through an artist's management company. Warner Theatre is not responsible for scheduling interviews or arranging for photo passes as we do not represent the band.

How can I get the band to announce a special occasion for me from the stage?
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Artists typically will not be able to accommodate specific requests, out of fairness to all fans. Please do not contact Warner Theatre with this type of request.

I know the show is sold out, but I really, really want to come. What can I do?
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All patrons must have a ticket to attend a show at Warner Theatre. Our capacity is set by the District of Columbia based on local adaptation of the local fire code and local building code and we cannot allow additional patrons to attend. To check if tickets are available, please contact Ticketmaster online at ticketmaster.com or call 800-551-7328

Can I smoke inside Warner Theatre?
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This is a smoke free facility. There is a smoking section accessible through the lower lobby that is outside.


Is Warner Theatre handicap/ADA accessible?
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Guests with special needs can call the box office at 202-783-4000 to make us aware of the show and date that assistance will be needed. On the show day, please make our door or security staff aware of your needs and we will assist you in any way we can.


Can I purchase unclaimed tickets from Will Call?
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No - we cannot sell you someone else's tickets

Is the Warner Theatre metro accessible?
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The Warner Theatre is located on the Red, Blue, and Orange Line trains via the Metro Center Station. You may also take advantage of $20 off your first Uber ride using promo code WARNERDC15, or reserve a parking spot in advance using ParkWhiz.

What items are not allowed inside Warner Theatre?
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Where do I pick up my Will Call tickets?
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Will Call tickets can be picked up from Warner Theatre box office, located at the entrance of the building on 513 13th St. NW.


What do I need to bring to pickup my Will Call tickets?
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Please be sure to bring a photo ID and your Ticketmaster confirmation with you to the box office. The name on the ID must match the name on your Ticketmaster order.

Can I purchase alcohol at Warner Theatre?
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Patrons of legal drinking age can purchase alcohol from our full service bars inside the theatre. All patrons who wish to drink must furnish a photo ID for age verification.

Do you have a lost and found?
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Click here to file a claim for a lost item, and you will receive an email when the item is found.

Does the Warner Theatre offer venue tours?
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Warner Theatre does not currently offer scheduled tours, however, special requests may be accommodated. Please contact warneradmin@livenation.com for all inquiries.

How can my event play at the Warner Theatre?
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For booking, please contact: MaggieGessner@livenation.com

How can I rent Warner Theatre for a private event?
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For non-ticketed special event booking, please contact Stephanie Retelle at StephanieRetelle@livenation.com or call: 202-626-8261. For ticketed venue rental bookings, please contact Maggie Gessner at MaggieGessner@livenation.com or call: 202-626-8254.

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